The accessibility team is here for you. For any question or request you can contact the team at: [email protected]
Additionally, the team will be available for any issue or need that arise during the day of the convention.


Mobility impairment, use of wheelchairs, walkers and baby strollers

The main entrance and the box office are both fully accessible.
Between the floors of the venue are designated elevators for the use of people with mobility impairment, these elevators can be found on the map of the venue.
You can find the map at the “Venue Maps” page.



In every restroom at the venue there are fully accessible stalls available.


Blind and visually impaired

An accessible program schedule for the visually impaired will be available at the accessible box office booth and at the information stand in the venue.  


Deaf and hard of hearing

All video media presented at the convention’s events will be shown with subtitles.


Accessible box office

The rightmost booth of the ticket box office in the venue’s entrance is a fully accessible booth. You can get to the booth by  presenting a disability card to a volunteer at the box office.
You can find the map of the venue’s entrance at the “Ticket Purchase” page.



Anyone who presents a valid disability card is eligible for a free escort.


Early entry for events

Presenting a disability card allows early access to events and an exemption from waiting in line. To do so please refer to a volunteer and present the disability card.


Parents Room

A parents room will be located behind the main hall, and open to access via the venue’s elevators, the room is meant for parents and their children only. The parents room will include a breastfeeding corner, a diaper changing station and hot water.
You can find the map of the venue on the “Venue Maps” page.